Delivery

We always offer free shipping. Delivery time is usually 2-5 business days of Flattered's approval and confirmation of your order with default delivery Services. Local differences can occur depending on country. For some countries we offer Express service with 1-2 days delivery days.

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Payments

Flattered engages Klarna Checkout as its sole payment solutions provider. Payments may be made in the currencies listed in Flattered’s online store. You may pay by credit card, debit card, gift certificate, or Klarna Invoicing.For questions regarding payments, we refer you to Klarna's customer service at +46 8-120 120 10.

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Refund

Refunds are made in accordance with the payment method used for purchase. We strive to effectuate refunds as soon as possible, but sometimes it could take up to 1-2 weeks until they are refunded.

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Returns and Exchanges

As a Flattered customer, you are entitled to sale on approval, which means you can cancel your purchase, even if the goods are not defective, within 14 days of delivery. We offer free shipping on all returns.

If you would like to exchange your purchase for another product, it is recommended that you return your purchase – free of charge – and place a new order in our online store for the product you would like in exchange.

Read more about returns and exchanges here

Complaints

We guarantee that your order will be delivered to you in good condition. If you do receive a defective or wrongly delivered item, please contact our customer service as soon as you can, and no later than 14 days after your purchase.

Read more about complaints here

Contact us

If you cannot find the information you’re looking for, feel free to contact our customer service at webshop@flattered.se. We will answer your questions within 24 hours, Monday-Friday.

Phone: +46 8-121 471 67

E-mail: webshop@flattered.com